Refund policy

Returns and Refunds

We want every plant to arrive healthy and as described.

Damaged, unhealthy or incorrect plants

Please contact 1994benc@gmail.com as soon as possible after delivery, ideally within 24 hours. Include your order number and clear photographs of the plant, packaging and shipping label. The 24-hour request helps us investigate transit damage quickly and does not limit your statutory rights.

If a plant is faulty, materially not as described, damaged in transit or the wrong item was supplied, we will assess the evidence and provide an appropriate remedy, which may be a replacement, partial refund or full refund. Your statutory rights are unaffected.

Please do not send a live plant back without contacting us first. We will provide return instructions where a return is appropriate.

Changes of mind and cancellations

Live plants are perishable goods. The usual distance-selling right to cancel for a change of mind may not apply to perishable items. You can request cancellation before dispatch, and we will cancel and refund the order if it has not already been packed or dispatched.

Natural variation is part of buying a living plant. Colour, leaf shape, size and minor cosmetic marks may differ slightly from photographs. This does not affect your rights if the plant is faulty or materially different from its description.

Refunds are made to the original payment method. Processing times after approval depend on the payment provider.