Shipping policy

Shipping Policy

 

We currently deliver live plants to addresses in the United Kingdom only.

 

Royal Mail Tracked. 24— £5.00. The checkout estimate is 1–2 business days after dispatch.

 

Royal Mail Special Delivery Guaranteed by 1pm — £12.00. Delivery is expected by 1pm on the next eligible delivery day after dispatch, subject to Royal Mail's service terms.

 

Orders require one full working day to prepare and are normally dispatched on Wednesdays. Orders received too late to complete preparation before Wednesday will normally be dispatched the following Wednesday. Delivery estimates begin when an order is dispatched, not when it is placed.

 

We may delay dispatch during severe heat, cold or other conditions that could endanger. alive plant. If a material delay is necessary, we will contact you using the details provided with the order.

 

Customers are responsible for providing a complete and accurate delivery address. Tracking information is sent by email when available. If a parcel appears lost or arrives damaged, contact 1994benc@gmail.com with the order number and relevant photographs. sothat we can investigate.